Shipping Cost
Kiwi Kandy ships from Auckland, New Zealand to customers worldwide via DHL Express. Shipping costs are calculated at checkout based on the total weight of your order and your destination.
How Shipping is Calculated
International shipping is calculated using weight brackets. Your shipping cost is based on the actual weight or volumetric weight of your parcel, whichever is greater.
For most candy and chocolate orders, your actual weight will be higher than the volumetric weight, so you’ll typically pay based on actual weight. The exact cost for your order is displayed at checkout before you complete your purchase.
Getting the Most Out of Your Shipment
Because international shipping uses weight brackets, there’s a sweet spot where adding more items barely increases your shipping cost. A small order and a slightly larger order can fall in the same bracket — meaning you get more product for almost the same shipping price.
Here’s how to make the most of every order:
1. Fill Your Weight Bracket
Shipping jumps at certain weight thresholds (e.g. 0.5kg, 1kg, 1.5kg, 2kg). If your order is just over a threshold, you’ll pay the same rate as someone at the top of that bracket. So if you’re at 1.1kg, adding a few more items to get closer to 1.5kg or 2kg gives you much better value per item shipped. Larger, less frequent orders are always more economical than multiple small orders.
2. Mix Heavy and Light Items
Chocolate blocks (250g each), canned drinks, glass jars, and spreads add weight quickly. A box of 6 Whittaker’s blocks alone weighs 1.5kg. Balance your order by mixing in lighter items like lolly bags, Mayceys, Raro sachets, or candy bars — you’ll get more variety without jumping to the next weight bracket.
3. Remember That Packaging Adds Weight
Product labels show net weight only. Your total shipping weight includes all products plus packaging materials and the shipping box. Expect roughly 200-300g of additional packaging weight on top of your product weights. Keep this in mind when planning your order.
4. Order Together, Ship Once
If you and a friend or family member both want items, combine into one order. One larger shipment is significantly cheaper than two separate smaller ones.
Minimum Order
A minimum order of $49.99 USD applies for all international shipments. This ensures every order is economical to ship and you’re getting good value from your shipping cost.
Delivery Times
- Australia: 2-3 working days
- USA & Canada: 5 working days
- UK & Europe: 6-7 working days
- Singapore & SE Asia: 4 working days
- New Zealand: 1-3 working days
Delivery times are estimates provided by DHL Express and are not guaranteed. Customs processing may add additional time. Shipments to the United States are currently experiencing longer transit times due to reduced flight availability and global shipping disruptions.
For full details on delivery delays and our shipping policies, see our Shipping & Returns page.
What’s Not Included in Shipping
- Customs duties, import taxes, and tariffs are not included in shipping costs or product prices. These are charged by your country’s government and are the customer’s sole responsibility.
- USA customers: A 15% import tariff applies to all goods from New Zealand, collected by DHL separately.
- See our Customs, Duties & Tariffs page for full details.
Important Notes
- The shipping cost displayed at checkout is the final shipping cost from Kiwi Kandy.
- Any additional charges from customs authorities or carriers at destination are the customer’s responsibility.
- All orders are shipped with full DHL tracking. You will receive a tracking number via email once your order is dispatched.
- Orders are dispatched within 1-2 working days.
- Shipping rates are subject to change at any time without prior notice.
Questions about shipping? Contact us at [email protected] before placing your order.